1. Order Placement

1. Orders can be placed via our website, Facebook page, or inbox message.
2. Please provide accurate delivery information while placing an order.

2. Order Confirmation

1. All orders are confirmed through a phone call or message.
2. If we are unable to confirm your order within 48 hours, it may be canceled.

3. Payment Terms

1. Payment can be made through Cash on Delivery (COD) or prepayment via mobile banking.
2. Some products (e.g., customized or limited-edition items) may require advance payment.

4. Product Availability

1. All products are subject to availability. If an item becomes unavailable after your order, we will notify you immediately.

5. Shipping & Delivery

1. Delivery time and cost are mentioned in our Shipping Policy.
2. Delivery may be delayed due to natural disasters, strikes, or unforeseen courier issues.

6. Exchange and Return

1. Refer to our Exchange Policy for return and exchange conditions.
2. Customized items are not eligible for exchange unless there’s a manufacturing defect.

7. Customer Responsibility

1. Customers must provide correct information and be available during delivery.
2. If a confirmed order is refused without valid reason, we may not accept future orders without advance payment.

8. Use of Photos/Reviews

1. Customer-submitted photos or feedback may be used on our page with permission.